Cancellation/Refund Policy for Mridul Creations (www.washinggenius.com)
At Mridul Creations, we are committed to providing a high-quality laundry service to all our customers. However, in the unlikely event that you need to cancel or request a refund, our Cancellation/Refund Policy is designed to provide a fair and transparent process.
- Customers can cancel their order at any time before it has been collected or delivered to our facility.
- If you cancel your order after it has been collected, a cancellation fee of 50% of the total order value will be applicable.
- If you cancel your order after it has been delivered to our facility, a cancellation fee of 100% of the total order value will be applicable.
- If the quality of our service is not up to your expectations, you can request a refund within 7 days of receiving your order.
- To request a refund, please contact us at 62-83862-638 with your order number and a detailed explanation of the issue.
- We will investigate your claim and, if it is found to be valid, issue a full or partial refund as appropriate.
- Refunds will be processed within 7-10 business days.
Please note that this Cancellation/Refund Policy is subject to change at any time. If you have any questions or concerns, please do not hesitate to contact us.